British Delights Frequently Asked Questions

Home >> British Delights Frequently Asked Questions

How can I track my order or check on the status of an order?

How can I track my order or check on the status of an order?Back to Top

How do I get an estimate of my Shipping Cost?

If you are logged in, you can see the estimated shipping cost in your order summary on the shopping cart page.

If you are not logged in, just click on the shopping cart and you will see a box on the left called shipping calculator. Just fill in the country (USA) and your ZIP code. Then click on update at the foot of the box, and the shipping rates for all the carriers we use will be displayed.

What is your Return Policy?

Customers can return goods for any reason with 10 days of delivery. Goods must be returned undamaged and in the original packaging. The order receipt must be included and the customer is responsible for the cost of returning the goods. We will credit the full amount of the order less the shipping charge.

I have forgotten my password what shall I do?

Click on the order status link at the top of each page. This will take you to a login page where you can enter your email. Enter your email and click submit. Your apssword will be sent to you.Back to Top

I have some damaged goods, what should I do?

We pay insurance with UPS to cover such eventualities. You will need to register a claim with UPS. Please call 1-800-PICK-UPS. Once you have the claim registered, give us a call on 978-392-0077 with the UPS reference number and we will be able to ship you a replacement product. Please do not refuse delivery of damaged packages. If a refused package is shipped back to us, you may be liable for return shipping charges.

How Do I Order?

To find the items you want just pass your cursor over the major headings at the top of the page and scroll down to the major subcategory that you want, and click on it. You will be taken to the page offering the appropriate product(s). Alternatively, you can click on "Search" to find a specific product, or if you are on the home page, you can click on the links below any of the pictures.

When you are on the product page, just enter the quantity you want and click "add to cart." The item(s) will be added to you shopping cart. At any time you can click on "shopping cart" to view your items or to checkout.

How are Shipping Rates Calculated?

Our rates are estimated rates. However, our rates are obtained from the Carrier's server in real time and accurately reflect the weight of the goods which you ordered. In most cases no additional shipping will be required. In some cases it may be necessary to pack your order in 2 separate boxes, (e.g. if a full case of crisps has been ordered with other items, or if goods which require thermal packaging have been ordered with non- thermal products,) in this case an additional shipping charge may be required.